Home > App-V > Is Guardian Edge Software Preventing App-V Applications from Running?

Is Guardian Edge Software Preventing App-V Applications from Running?


If you are running 3rd Party Encryption Software, you may find  this application is viewing the App-V Drive (drive Q: by default) as removable preventing applications from launching. It will throw the following error:

An unexpected error occurred. Report the following error code to your System Administrator.

Error code: 4605F3-07D0070C-0000003D

Upon further investigation you will also find the SFTLOG.TXT shows the following as well:

corrupt cp file detected (‘Q:\Reader 9.0\osguard.cp’). osguard cp file, NO CORRECTIVE ACTION TAKEN

 
So what is going on? This actually caused by a combination of these applications not knowing enough about each other as well as service load timing. One common example is the Guardian Edge Removable Storage Digital Protection software. Newer versiosn of both App-V and GE should not have this issue but GE still requires App-V to be loaded before the RSM service loads
 
Make sure you are at App-V 4.6 or 4.5 SP2 and GERS 3.5.1 Also you will need to go to the following registry keys on the clients:
HKLM\System\CurrentControlSet\Services\RemovableStorageService, add a new REG_MULTI_SZ (multi string value) named ‘DependOnService’ and set its value to ‘sftvsa’ and ‘sftlist’
 
Hope this helps,
 
Steve
 
Categories: App-V Tags: , ,

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