Home > App-V > App-V: This Stack is Full of Crazy . . .

App-V: This Stack is Full of Crazy . . .


Scenario: A Computer (likely running Windows XP) with the App-V Client crashes with the

STOP: UNEXPECTED_KERNEL_MODE_TRAP Blue Screen (0x0000007F) during or immediately after installation of the App-V 4.6 client.

Arguments:
Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
Arg2: 80042000
Arg3: 00000000
Arg4: 00000000

Unfortunately, this will likely happen during an installation or upgrade process. If it happens during an upgrade, it will result in a partially installed App-V state and no applications will be able to launch.

This may happen when one of the App-V file system drivers is conflicting with a driver used by the DeviceLock software. DeviceLock is a third-party application designed for Kiosks.

This can happen on any versions of DeviceLock earlier than 6.4.1.

The solution is to either remove DeviceLock or upgrade to a version compaitble with App-V 4.6 BEFORE installing the App-V 4.6 client.

NOTE: When you check out a dump caused by this issue one tell-tale sign will be the massive stack overflow so the stack trace will be full of crazy:

f6b80038 f6d35ccf 82691018 82667838 00000001 DeviceLockDriver0+0x2926f
f6b800e0 f6d36936 82691018 82667838 00000023 DeviceLockDriver0+0x1eccf
f6b800f4 f65d1ffa 82691018 82667838 82667838 DeviceLockDriver0+0x1f936
f6b80108 f6d363f8 82691018 82667838 f6b80234 Sftfsxp!SoftFSFsdClose+0x3a
f6b801a0 f6d36936 82691018 82667838 00000023 DeviceLockDriver0+0x1f3f8
f6b801b4 f65d1ffa 82691018 82667838 82667838 DeviceLockDriver0+0x1f936
f6b801c8 f6d363f8 82691018 82667838 f6b802f4 Sftfsxp!SoftFSFsdClose+0x3a
f6b80260 f6d36936 82691018 82667838 00000023 DeviceLockDriver0+0x1f3f8
f6b80274 f65d1ffa 82691018 82667838 82667838 DeviceLockDriver0+0x1f936
f6b80288 f6d363f8 82691018 82667838 f6b803b4 Sftfsxp!SoftFSFsdClose+0x3a
f6b80320 f6d36936 82691018 82667838 00000023 DeviceLockDriver0+0x1f3f8
f6b80334 f65d1ffa 82691018 82667838 82667838 DeviceLockDriver0+0x1f936
f6b80348 f6d363f8 82691018 82667838 f6b80474 Sftfsxp!SoftFSFsdClose+0x3a

Steve Thomas

Categories: App-V Tags: , , , , , ,
  1. June 2, 2011 at 8:08 pm

    Your awesome posts are very useful.

    • December 10, 2014 at 10:14 am

      I had no idea how to approach this beoero-nfw I’m locked and loaded.

  2. February 13, 2014 at 4:37 am

    Very crazy errors…
    your post is very useful to us and it helps me lot. Thanks..

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