SCVMM 2008 and 2008 R2: Error when Connecting through VMConnect or RDP: 0x8009030e

You may notice that you may run into problems with credentials going stale when trying to connect to a Virtual Machine from the SCVMM 2008 or SCVMM 2008 R2 console. When this happens, you get the following error when launching VMConnect.exe to connect to the VM:

An authentication error has occured (Code: 0x8009030e)

Remote computer: computername.domain.com

You will also get this error when trying to RDP or connecting through the Hyper-V Management console as well.

The result code 0x8009030e refers to SEC_E_NO_CREDENTIALS in this context or:

“No credentials are available in the security package.”

The security credentials stored by the Hyper-V Host are stale and need to be reset for this particular virtual machines. Other virtual machines may be affected  as well but this setting is actually stored on a per-VM basis.

There is no equivalent way to delete existing stale or missing credentials for Hyper-V hosts in SCVMM. This needs to be corrected on the Hyper-V host.

On the Hyper-V Host, open up the Hyper-V Management Console. Select the host, the select “Hyper-V settings”

In the Hyper-V Settings option, under User Credentials, uncheck “Use default credentials automatically”

Connect to the Virtual Machine again, it will prompt to enter username and password.

Enter credentials, check the box “Remember my credentials”.

VMCONNECT and RDP should be successful. Once verified, return to the Hyper-V Settings option, under User Credentials, check “Use default credentials automatically”