Setting the online registry key wrong for App-V RDS Client Users in Full Infrastructure Mode will cause new users to not get Applications after Publishing/Refresh

Users may find when running AppV Remote Desktop Services Client (Terminal Services Client) that precached applications do not appear for new logged on users to the RDS/TS server although existing users still have access to the applications.

This happens even though the new users are members of the same groups previously given authorization to the application in the App-V Management Server console.

This can happen on Terminal Servers (RDS) if the following registry keys are set at the same time:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SoftGrid\<Current Version>\Client\Network

Value:

Online – Set to 0

AllowDisconnectedOperation – Set to 1

The other users had previously refreshed against the server and gained access to the application prior to the “Online” key being set to 0. Once this was done, there is no refreshes against the server and as a result, new users never get an application list from the server.

These new users must refresh against the server at least once. Set the “Online” key back to 1 and restart the Application Virtulization Client service.